When working with distressed businesses I find that employees often don’t know enough. An employee usually goes through stages in their rise to a level of benefit to their employer. These stages are
- Unconcious Incompetence to
- Consious Incompetence to
- Consious Competence to
- Unconsious Competence
It may be as simple as not knowing how to hand off their work to another part of the organization. Imagine a part going through a factory. If a worker believes the part leaves his station in an acceptable condition why would he change? However, in real situations we find that it often is the case that the item handed off to the next process is not nearly in a form that would maximize organizational effectiveness. Many employees are left in an “unconsious incompentent” state.
Intentionally helping your people to know the impact of their work on the rest of the organization is critical. Consider doing these things:
- Assess the condition of the output against all future uses for it.
- Teach each employee what needs to happen for their work to optimize value.
- Give the employee tools that help them evaluate quality of their work, so you don’t have to do it.
- Use training, tools, and incentives to help the employee be unconsiously competent.
For more about how to use your most important assets more effecitvely call 515 306 4132 to discuss how.